Let’s be honest, most young people rely on their phones, tablets and laptops every day (and sometimes every night!). But our young people rely on them for far more than the usual chatting, entertainment or studying; their devices are also vital to them for translation, finding directions and staying connected with their family. 

“Having a laptop has been really helpful. I have been using it to access online English courses and watch English conversation videos on YouTube. I am hoping to pass my driving test this year, and I have been using the laptop to do theory test practice.” K, age 21

“Before I received a laptop from KRAN, I was going to Canterbury library once a week to use their computers for English courses. Now I have a laptop, I can practice every day at home.” S, age 18

Not all our young people have access to a phones, tablets or laptops, which is why we are launching our Digital Donations appeal. If you have a preloved, working device, please consider donating it to us to give all young refugees and asylum seekers an equal chance.

Minimum requirements

Mobiles and Tablets 

  • At most, five years old

  • Good battery health (lasts at least four-six hours unplugged)

  • No functional damage (ie screen, microphone, camera in working condition)

  • Cosmetic damage is OK (scratches, dents).

Laptops 

  • At most, six years old

  • Working battery (lasts at least two hours unplugged)

  • No functional damage (ie screen, keyboard, mouse in working condition)

  • Cosmetic damage is OK (scratches, dents, faded keyboard letters).

FACTORY RESET

If possible, please “wipe” your device (ie clear all data and settings) by following the instructions below:

Android phones/tablets

  1. Sign out of Google Account https://support.google.com/android/answer/7664951

  2. Factory reset https://support.google.com/android/answer/6088915

Apple iPhones/iPads

  1. Sign out of iCloud https://support.apple.com/en-us/104958

  2. If prompted, turn off Find my iPhone

  3. Factory reset https://support.apple.com/en-us/108931

Microsoft Windows laptops/tablets

  1. Factory reset https://support.microsoft.com/en-gb/windows/reset-your-pc-0ef73740-b927-549b-b7c9-e6f2b48d275e

  2. When prompted, select “Remove everything”

Chromebooks

  1. See “Remove an account from your Chromebook” https://support.google.com/chromebook/answer/9255194

  2. Factory reset https://support.google.com/chromebook/answer/183084

MacBooks

  1. Sign out of iCloud https://support.apple.com/en-us/104958 

  2. Factory reset https://support.apple.com/en-gb/102664

If you are unsure about a requirement, we can check it for you. If you are struggling with the factory reset, we can also help (but if you do not sign out of accounts, we may need you to be present to put in passwords). 


Digital Donations

How to donate

If you have something to donate, please complete this form.

(This asks you to declare that the donated item is your property, it has been wiped of all your personal data (or that you would like us to wipe it), and that you are happy for it to be donated and used by a young refugee or asylum seeker. 

You will receive a receipt of your donation, along with details of the item (including its serial number). We will keep a copy for our records.

Please then take the time to one of the donation points below.

Where to donate

Canterbury (KRAN head office)

Unit 1 

34 Simmonds Road

Wincheap Industrial Estate

CT1 3RA

9am-5pm, Monday to Friday 

Folkestone (KRAN hub)

Folkestone Youth Project

Bradstone Avenue

CT19 5AQ

10.30am-3pm, Wednesday and Thursday

Folkestone

SD Projects 

The Glassworks, 

Millbay

CT20 1JG

9am-5pm, Thursday. 

For other days, please email mail@sdprojects.uk

Margate

Turner Contemporary, Rendezvous, CT9 1HG

10am-5pm, Tuesday to Sunday, plus bank holidays. 

Donations will be accepted at the retail desk. 

If you are unable to donate to any of these places, please email media@kran.org.uk